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JasonRock

Live Events Artist Relations Festival Production Stage Operations

Events professional with 15+ years in live music, nightlife, and large-scale festival production. Experienced in artist relations, stage operations, and guest services — from club shows to 100,000+ person events. Known for building strong relationships with artist management, keeping day-of logistics tight, and making sure every show runs the way it's supposed to.

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Artist Relations Manager 2022 – Present
NOTO Philadelphia · Philadelphia, PA
  • Advanced 250+ events, reviewing and redlining production and hospitality riders for 300+ artists — including Hardwell, Galantis, Steve Aoki, and Alesso.
  • Served as the primary point of contact for all artist management teams from contract signing through night-of execution.
  • Led nightly pre-show meetings with tour managers and artists to walk through special effects, production capabilities, and show flow.
  • Built a GrandMA2 lighting showfile and full fixture patch from scratch to support venue production needs.
  • Evaluated team communication upgrades (SYNCO Xtalk headsets) to improve crew coordination in a high-volume club environment.
Artist Liaison / Production Assistant 2021 – 2022
NOTO Philadelphia · Philadelphia, PA
  • Built direct relationships with artists and management to make sure every rider requirement was confirmed and met on show day.
  • Prepared and managed green rooms for artists and their teams, ensuring everything was in place before arrival.
  • Worked with production and venue staff to confirm all equipment was tested and operational before doors opened.
Guest Services Associate Jun 2022 – Sep 2023
On Location Experiences · Philadelphia, PA
  • Handled guest support across phone, text, and email via Zendesk for premium event and sports hospitality packages.
  • Resolved guest issues in real time using On Location's internal ticketing and order management platform.
  • Learned multiple new software platforms in under two days and began processing orders for Super Bowl LVII.
Marketing & Artist Liaison Jun 2019 – Oct 2019
Crust Nation Marketing Group · New York, NY
  • Built digital ad campaigns to drive attendance across multiple promoter-run shows in the New York market.
  • Coordinated with DJs and their teams on flyers, ticket links, and day-of event logistics.
  • Advanced artist bookings and confirmed all riders were complete and approved ahead of each event.
  • Managed curbside artist pickup and made sure all materials were staged and ready on arrival.
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Bachelor of Science, Music Business
Drexel University — Westphal College of Media Arts & Design
2022
Artist Relations Rider Advancement Stage Operations Festival Production Tour Manager Coordination Green Room Management GrandMA2 Zendesk Front Gate Ticketing Eventbrite Smartsheet Chartmetric Google Suite Adobe Creative Cloud Slack